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Call Us: (02) 527.6796 / (02) 527.9057

 

RETURN AND EXCHANGE POLICY

 

If in case you are having issues with your purchased product through here or there may be unintentional defects you found in any of the products, please find criteria below for your information on what to do.

(*If you need Customer Service Representative that would help you for product knowledge, please visit our website at www.paleeno.com or you may call 527-9057 for assistance.)

Paleeno AP, Inc return policy is summarized here. Paleeno AP Inc. will accept returns and exchanges for items that meet the return criteria stated below.

 

RETURN CRITERIA

  1. All products must be returned within 7 days from the date of purchase.

  2. Products that should be returned must be accompanied by the original documentation, instruction manuals, registration, parts and other items and accessories attached to it. Failure to include such items may prevent or delay your refund or exchange.

  3. For Lubricants, all return must be returned with seal intact.

  4. Paleeno AP Inc. reserves the right to deny the product if you fail to follow all instructions stated above or if you don’t have any documentation as to your purchase.

  5. Paleeno AP, Inc refuses to accept the following items for return:

    • The item is not bought through the website

    • The item is beyond 7 days from the date of purchase.

    • The item has been used or consumed, altered and personalized or show some damages.

 

RETURN PROCESS

There are two ways on how to return your item:

  1. By Phone- You may call our Sales and Support at 527-9057 or 527-9044 for assistance and instructions.

  2. You can also bring the item personally at Paleeno AP, Inc. Room 202, MTC Bldg, Aduana cor Arzobispo St. Intramuros, Manila and present the item for return or for replacement. Please don’t forget to bring your documentation such as your proof of purchase.

 

CANCELLATION POLICY

  • Paleeno AP, Inc. reserves the right to cancel an order at any time due to typographical or unforeseen errors that result to inaccurate listing of products in the site having wrong description or wrong price indicated.

  • The shopper will be notified of the cancellation thru his contact number he provided in the registration.

  • In the event a cancellation occurs and payment for the order has been received, Paleeno AP shall issue a full refund.

 

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. In cases when the item you want to cancel has been shipped already, the order cannot be cancelled. However, you can return the item for a refund. Please see our Return & Exchange Policy.

 

REFUNDS

  • Refunds will be processed within 10-15 business days after qualified return verification.



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ABOUT PALEENO

We distribute some of the world's most trusted names in filtration products for marine, industrial, construction and mining, land transportation & power plant marine controls & steering system components, marine & industrial pumps & accessories, engine oils, centrifugal oil cleaners, engine controls, gauges & instrum entation, flexible couplings, for all marine and power generation, irrigation & agriculture, mining & construction, industrial for fuel & diesel engines. Established in 2000, Paleeno Allied Products is the distributor for recognized parts for the industrial and marine market. By carrying quality brand names such as Cummins, Caterpillar and Perkins, Paleeno provides the power generation industry with some of the highest quality products to give them that extra edge in their demanding field. As the demand for industrial products and supplies grow, Paleeno will be there every step of the way.
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CONTACT INFO

Address:
Marine Technology Center, A. Soriano Ave. cor. Arzobispo St., Intramuros Manila 1002, Philippines
Call us:
(02) 527.6796 (02) 527.9057
(02) 527.6796 (02) 527.9057
E-Mail: info@paleeno.com